Submit a ticket by sending an email

Using Outlook Client or Outlook Web (OWA), open a new email.
Send the email to HelpDesk@novatofire.org.
Subject: To make sure your ticket is assigned to the correct department, in the Subject Line, enter a brief description of the problem you are encountering (i.e., computer slow, broken window, radio not working, etc.).
In the body of email: Provide as much information as you can. Identify computer name, Station, Apparatus ID, and explain what the issue is in detail.
Attach File: Attach relevant screenshots or video.
Submit email. Once you send your email a ticket will be created in the new HelpDesk system (FreshService) and a technician will be assigned.
An email will be sent to you so you can easily track your ticket.